Answers to our most frequently asked questions:
Why can't I see product pricing on your website?
Only approved retailers can access prices and pricelists in our website. Please apply for an account and await for the wholesale team to approve your request.
Who can purchase from Nordic Fusion Wholesale?
Nordic Fusion Wholesale supplies selected retailers across Australia and New Zealand with premium Scandinavian homewares, furniture, and children's products.
To purchase from us, you need to register your interest in our brands and be approved by our wholesale team, to carry our curated range of Nordic designs.
Stylists and Interior Designers as well as Architects and Contract Project Managers are welcomed to order from us also. However we manage these special accounts through our Retail Customer Service. For trade accounts please contact our customer service team
How can I apply for a wholesale account?
To apply for a wholesale account, click on the "Become A Stockist" link on our website and fill out the application form. Our team will review your application and get in touch with you promptly.
Why does my application have to be approved before I can purchase?
We want your success as well as that of our brands. As this is our main priority, our wholesale team will aim to get as much information as possible from prospective stockists to determine if our brands are a good match for your business and vice-versa.
We also value exclusivity, so whenever possible we won't approve multiple retailers, for the same brand in close proximity to each other (this is applicable only for brick and mortar stores only).
What’s the minimum order quantity (MOQ)?
Specific minimum order quantities are only applied to the initial order. MOQ's will vary depending on the brand. For detailed information on MOQs, please contact our wholesale customer service team.
There are no MOQ requirements for replenishment orders.
Do you have a showroom or physical location for viewing products?
Yes, we have a beautiful showroom in Sydney showcasing our brands. You can book an appointment to visit our showroom through the "Showroom Booking" section on our website.
Ordering & Payment
How do I place a wholesale order?
Once your wholesale account is approved, you can log in to our website to view products, pricing, and place orders directly online.
What payment methods do you accept?
We accept various payment methods to accommodate our retailers. You can pay through Shopify, at checkout or by login in to your account and selected the orders you want to pay. Alternatively, you can pay via Bank Deposit or via Credit Card/Shuttle Stripe.
Both our bank account and link for Stripe payments can be found in our invoices. For more information on payment options, please contact our customer service team or refer to the payment section during the checkout process.
Is there a discount structure based on order volume?
For specific products, we offer discounts for pack size ordering. If a pack size pricing is available for a product it will show on the product page. For more information on discounts based on order volume, please contact our wholesale team directly.
Can I amend or cancel my order after submission?
Order modifications or cancellations may be possible if the order has not yet been processed or dispatched. Please contact our customer service team as soon as possible to request changes.
Pricing & Products
How can I access your wholesale price list?
Wholesale pricing is accessible to approved retailers. Once your account is approved, log in to our website to view detailed product information and pricing here.
Do you offer trade pricing or discounts for Stylists/Designers or Contract Projects?
We do offer trade discounts for Stylists, architects and Interior designers. Large contract project pricing is done via quotations. For inquiries about these discounts or special pricing, please reach out to our retail sales team to discuss potential options tailored to your project and size.
How often are new products introduced to your range?
We regularly update our product range to include new Scandinavian brands. Additionally, most of our existing brands will introduce new products twice a year. Generally around February and July/August. To stay informed about new arrivals, please subscribe to our newsletter or regularly check our website.
Are all products listed on the website available for wholesale purchase?
Yes, all products showcased on our wholesale website are available for purchase by registered retailers. Availability may vary, and some items might be on pre-order status. For the most current stock information, please refer to the individual product pages.
Shipping & Delivery
What are your shipping methods and costs?
We offer reliable shipping options to ensure your orders arrive safely. Shipping costs are calculated based on order size, weight, and destination. For detailed information, please refer to our Shipping Policy or contact customer service.
How long does delivery typically take?
Delivery times vary depending on your location and the availability of the products ordered. In-stock items are typically dispatched within 1-2 days. For pre-order items, which will be shipped from Europe, please allow 4-6 months for delivery. Specific estimated arrival times vary per brand and product and are noted on individual product pages.
Do you offer international shipping for wholesale customers?
We only have distribution rights to supply retailers within Australia and New Zealand. For other countries, please contact our brands principals in Europe for assistance.
Can I track my order shipment?
Yes, once your order has been dispatched, you will receive tracking information to monitor the delivery status.
Returns & Claims
What is your returns policy for wholesale orders?
We strive to ensure our products meet the highest quality standards. If you encounter any issues with your order, please refer to our Returns Policy for guidance on how to proceed.
What do I do if I receive damaged or incorrect items?
In the event of receiving damaged or incorrect items, contact our customer service team immediately. We will assist you in resolving the issue promptly.
How quickly do I need to report issues with my order?
We recommend reporting any issues with your order within 7 days of receipt to ensure timely assistance and resolution.
Customer Support & Communication
Who do I contact for wholesale inquiries or product support?
For any wholesale inquiries or product support, please reach out to our customer service team via wholesale@nordicfusion.com.au, or via the "Contact" page on our website.
How quickly will customer service respond to inquiries?
Our customer service team strives to respond to all inquiries promptly, typically within 1-2 business days.
Can I schedule a call or appointment for personalized assistance?
Yes, we offer personalized assistance to our retailers. To schedule a call or appointment, please contact our customer service team via email: wholesale@nordicfusion.com.au, or via the "Contact" page on our website.
Sustainability & Ethics
What is Nordic Fusion’s approach to sustainability and ethical sourcing?
We are committed to offering products that embody minimalist, functional, and timeless Scandinavian design, often emphasizing quality and sustainability. For specific information on our sustainability practices, please refer to the individual brand pages or contact our team.
Are your products eco-friendly or sustainably produced?
Many of our brands prioritize eco-friendly materials and sustainable production methods. We have an extensive range or organic textiles as well as products made with recycled and/or recyclable materials. For more information please review our brands pages and product descriptions, or contact our wholesale team.